The AI execution system for customer operations

Autonomous
Customer Operations

Akkari runs the operational work from
the first sales call through success and expansion.

# akkari

A Akkari APP 11:42 AM

Sounds like that call went well. Here’s the follow-up email you owe them, drafted, ready to send.

Email to maya@acme.com Subject: Pricing breakdown + rollout plan

Hi Maya, attached is the pricing breakdown from our call, plus a draft rollout plan. Let me know if you’d like to walk through either before bringing it to the team.

A Akkari APP 11:43 AM

While you were away, Replit reported a bug. I opened the ticket, an agent picked it up and the PR is ready for review.

Agent execution

Fix CLI rendering bug LIN-842 · ticket

status: open

hotfix v2.4.1 rendering patch PR #1247 · fix · 17/17 tests passed

status: review

#ext-replit · customer can be notified after merge

Backed by

Fidji Simo CEO Apps, OpenAI

Tony Xu CEO, DoorDash

Eric Wu CEO, Opendoor

Othman Laraki CEO, Color

Built by

2x YC founders who scaled OrderAhead (acquired by Square) to millions of users and BLADE to $1.2B+ monthly trading volume

Akkari turns customer
signals into completed work

An always-on loop, on every account, that gets smarter over time.

01 /Capture every signal

Akkari listens to every conversation and reads every thread to surface commitments, requests, blockers, issues, risks and next steps, explicit or implied.

Detect signals for high-value leads

ICP fit strong · 9 signals detected

Northstar Labs northstarlabs.io · $200M raised

High-value

High Usage Fit score 92 51–200 employees Trial day 12

Signals captured

CTO in channel

API usage ↑

Security review?

API limits?

Performance issue?

“Love using it”

24 active users

Pro plan?

Feature request

02 /Prioritize what matters

Akkari resolves open items against account context and business impact, then decides what needs action now.

Triage the actual blockers to an upsell

usage spike · 3 blockers pending

Northstar is showing expansion intent

API calls ↑312% 128,540 in 7d

Active users ↑300% 24 team members

Slack + Granola “Pro Plan” 5 mentions

Resolve 3 blockers before upsell

Security review requested Scheduled

API limit concern In progress

Key integration missing PR awaiting review

03 /Execute until resolved

Akkari does the actual work, drafts replies, creates PRs, sends API keys, updates Linear, schedules meetings, and stays on top of each loop until it’s closed.

Complete expansion after issues resolved

3 issues resolved · sales handoff complete

Northstar is ready for sales takeover

API run-rate 500k+/mo monthly calls

Expansion value $36,000 ARR Pro upsell

Buying team 3 stakeholders Champ, DM, EB

Execute sales playbook

Share demo of Pro features Complete

Product walkthrough with decision maker Complete

Send vendor agreement to economic buyer Complete

Back-channel w/ champion Tomorrow at 10am

Akkari learns from every outcome,
so each loop runs better than the last.

Outcome captured

Northstar Labs Converted to Pro

$36,000 ARR · Won

Memory updated

Team cares about performance
CTO is security conscious
New VP eng starting soon

Self-driving customer ops

Replies you owe. Tickets you meant to file. Work piles up if you get busy. Akkari automates your busy work with you in the loop, not in the weeds.

Next Steps

Never drop the ball

The Slack thread from this morning you need to follow-up on. The email you owe from yesterday's call. The thing you said you'd send before EOW. Surfaced before they slip, not after.

A Akkari APP 7:32 AM

Good morning. 7 commitments need attention across your top accounts.

ACME ROBOTICS· 3 open

Bug fix shipped Friday, customer hasn’t been told #support 4d
“I’ll send the pricing breakdown”, promised on Oct 14 call Call 6d
SOC 2 questionnaire, owed since Oct 11 Email 10d

GLOBEX· 2 open

Feature ask mentioned 3rd time, not in Linear yet #eng 3d
“Let me look into rate limits”, eng owes follow-up #eng 2d

NORTHWIND· 1 open

Roadmap Q4 commitment, promised in Tuesday’s call Call 7d

HOOLI· 1 open

Staging URL the customer asked for, pasted, never sent #support 1d

#ext-replit just now

MO

casey 10:42 AM

Any update on Pro tier pricing? Need to take it to my CFO this week.

akkari BOT

Drafted a reply · ready to send

Happy to walk through Pro tier, full breakdown attached. Worth flagging: your champion mentioned an upsell budget on the May 14 call, so I included tier 2 numbers in case those are useful for the CFO.

Drafted from 4 conversations · CRM · changelog

Drafts

Take action with 1-click

When a customer asks for pricing, a status update, a doc - Akkari drafts the reply with full account context, ready for you to send, edit, or fire as-is. The work that used to live in your head now lives in your inbox, waiting for the go ahead.

Customer Commitments

Always close the loop

Every ask across Slack, calls, and email - filed in your tracker. Linear, GitHub, wherever your team works. Akkari watches for the merge and pings the customer when it ships. The loop closes itself.

1 ext-replit just now

MO

casey

We need TV simulator support, Apple TV apps are blocked in CI without it.

2 Linear by akkari

ENG-842 · open

TV simulator support for Apple TV CI

P1 · high 8 customer mentions

Assigned to @riley

3 ext-replit 2 min ago

ak

akkari BOT

TV simulator support shipped in v2.4.1, try it now.

PR #1247 merged

closed by @casey

Meets you where you work

Slack, your editor, your code. Pick whichever surface fits your day.

@akkari what's open at Mercury?

Slack

Ask Akkari in any channel or DM. Daily briefs, account snapshots, ad-hoc queries, delivered where your team already lives.

$ akkari --account mercury triage

MCP & CLI

Wire Akkari into Claude Code, Cursor, or your terminal. Query account state, pull action items, build automations from where you already code.

GET /v1/accounts/mercury

API

REST endpoints for every entity, accounts, stakeholders, commitments, signals. Build your own dashboards, agents, and workflows on top.

AutonomousCustomer Operations

Akkari turns customer signals into completed work